Privacy Policy
At Over The Top Care, your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data when you visit our website or use our services. We are committed to complying with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Over The Top Care
East Sussex, Fairlight, TN35 4ED
Email: info@ottcare.co.uk
Phone: 07464099009
We are a tree care service provider based in Hastings, East Sussex, offering professional tree surgery and garden maintenance services.
2. What Data We Collect
We may collect and process the following information:
- Personal Information: Name, email address, phone number, and location (provided through contact forms or inquiries).
- Website Usage Information: IP address, browser type, and pages visited (collected via cookies).
- Service Information: Details you provide about your property or tree care needs.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your inquiries and provide quotes for services.
- To deliver tree care and garden maintenance services.
- To manage appointments and communicate with you.
- To improve our website and services through analytics.
- To comply with legal obligations and resolve disputes.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: When you submit a contact form or inquiry.
- Contractual Necessity: To provide you with our services.
- Legitimate Interest: To improve our website and services.
- Legal Obligation: To comply with applicable laws and regulations.
5. Data Sharing
We do not sell or share your personal data with third parties, except in the following cases:
- Service Providers: Third parties who assist us in delivering our services, such as payment processors or IT support, under strict confidentiality agreements.
- Legal Requirements: When disclosure is required by law or to protect our legal rights.
6. Cookies
Our website uses cookies to enhance your browsing experience and collect analytics data. You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request deletion of your personal data where applicable.
- Restriction: Request limited processing of your data.
- Portability: Request a copy of your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at info@ottcare.co.uk.
9. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your data.
11. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at:
Email: info@ottcare.co.uk
Phone: 07464099009
Last Updated: 20th November 2024